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Welcome to our Privacy Policy


Your privacy is critically important to us.

Certa Books is located at:
Certa Publishing
PO Box 2839
32127-44801


It is Certa Books's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.certabooks.com (hereinafter, "us", "we", or "www.certabooks.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.


Website Visitors

Like most website operators, Certa Books collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Certa Books's purpose in collecting non-personally identifying information is to better understand how Certa Books's visitors use its website.


Gathering of Personally-Identifying Information

Certain visitors to Certa Books's websites choose to interact with Certa Books in ways that require Certa Books to gather personally-identifying information. The amount and type of information that Certa Books gathers depends on the nature of the interaction. For example, we ask visitors who sign up for the store at http://www.certabooks.com to provide a username and email address.


Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


Protection of Certain Personally-Identifying Information

Certa Books discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Certa Books's behalf or to provide services available at Certa Books's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Certa Books's website, you consent to the transfer of such information to them. Certa Books will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Certa Books discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Certa Books believes in good faith that disclosure is reasonably necessary to protect the property or rights of Certa Books, third parties or the public at large.

If you are a registered user of http://www.certabooks.com and have supplied your email address, Certa Books may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Certa Books and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Certa Books takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


Aggregated Statistics

Certa Books may collect statistics about the behavior of visitors to its website. Certa Books may display this information publicly or provide it to others. However, Certa Books does not disclose your personally-identifying information.


Privacy Policy Changes

Although most changes are likely to be minor, Certa Books may change its Privacy Policy from time to time, and in Certa Books's sole discretion. Certa Books encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Certa Books Terms & Conditions


These terms and conditions outline the rules and regulations for the use of Certa Books's Website.


Certa Books is located at:
PO Box 2839 , Apopka
FL - 32704, USA


By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Certa Books's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of USA. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


License

Unless otherwise stated, Certa Books and/or it's licensors own the intellectual property rights for all material on Certa Books. All intellectual property rights are reserved. You may view and/or print pages from http://www.certabooks.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from http://www.certabooks.com
  2. Sell, rent or sub-license material from http://www.certabooks.com
  3. Reproduce, duplicate or copy material from http://www.certabooks.com

Redistribute content from Certa Publishing (unless content is specifically made for redistribution).


Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Certa Publishing's logo or other artwork will be allowed for linking absent a trademark license agreement.


Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.


Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Frequently Asked Questions








Can I Place My Order by Phone, Fax, or Mail?

Absolutely! At Certa Books, we understand some folks are still a little nervous about ordering online. With that in mind, we have made a variety of ordering options available to our customers. You can order any of the products you find online at CertaBooks.com by phone, mail, or fax. We will be happy to process your order just as quickly as we'd process an online order. Our phone lines are open Monday-Friday 9am-5pm EST

Phone: 1-855-77-CERTA (1-855-772-3782)
Fax: (321)-274-4802

If you would like to place an order by mail, simply send your book request, along with a check or money order to:

Mail:
Certa Books
P.O. Box 2839
Apopka, FL 32704






Can I Edit or Cancel My Order?

It is possible to cancel an order immediately after it is placed. However, because we always try to process orders and shipped them to you as quickly as possible, if you do not cancel your order very soon after it is placed, there is a very good chance that we have already processed it, at which point it is no longer possible to edit or cancel your order. To cancel an order, please contact us during our business hours by phone or email for the quickest response.






Do You Charge Sales Tax?

CertaBooks.com charges the Florida sales tax on orders shipped to addresses within Florida.






How Are Payments Processed?

Payments are processed through PayPal. You do not need to have a PayPal account to complete the transaction. You can simply click “Pay with a credit card” and process the payment without logging into a PayPal account. Once the payment is complete, you will be redirected back to CertaBooks.com.






Is International Shipping Available?

For an international order, you must call (1-855-772-3782) or email Certa Books (This email address is being protected from spambots. You need JavaScript enabled to view it.) and request a shipping quote.






What Are My Shipping and Handling Options?

CertaBooks.com offers standard shipping through USPS media mail. Orders received before 9 a.m. will be processed the same day. Shipment can take 1 to 2 weeks, but could arrive much sooner.






Can an Order Be Sent to a Prison Address?

CertaBooks.com delivers to penitentiaries, but we suggest you contact the prison first to determine if there are any special regulations. Some prisons don't allow delivery of hardcover books. Others place a limit on the number of items contained in a package. We cannot send any packages anonymously to inmates and all packages must be sent via US Mail.






What is Your Return Policy?

You may return most new items sold by CertaBooks.com within 30 days of delivery for a full refund. During the holidays, items shipped between November 1st and December 31st can be returned until January 31st. Items must be in acceptable condition.

Acceptable rental condition means:

  • No water damage (wavy, swollen or discolored, crinkled, stains, rings)
  • No broken spine or binding
  • Cover is not torn or taped
  • No missing, torn, or loose pages
  • No burns, fire, or smoke damage
  • No strong odor of any kind (including musty odor, cigar, or cigarette odor)
  • No writing or highlighting
  • If you're not satisfied with the book you receive, you can return it for a refund within 30 days of receipt.


Because we always strive to offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we are confident you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. Should you experience this, we'll gladly replace them.






When Will I Get My Refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.






Why Do You Ask for My Email Address? Do You Ever Sell or Rent It Out?

E-mail allows us to serve our customers better by getting shipping information on orders out quickly and efficiently. However, we understand that some people are sensitive about giving out their address because they wish to avoid intrusive e-mail, or "spam." We're not "spam" fans either, and we will never rent or share your e-mail address with anyone.






Why Do You Ask for My Phone Number with My Order?

As with e-mail addresses, we know that some folks are hesitant to divulge their telephone number over the Internet. We care about your privacy and assure you that we will only use your telephone number to verify information about your order or to update you on any potential issues. We absolutely will not rent out your phone number or share it with anyone.






How Do I Access eBooks I Have Purchased?

When purchased, you will be able to download a ZIP folder which will contain a PDF, ePub, and Mobi file. You will then open the format needed for your eReader device. If you are viewing on a computer, open the PDF format. If you are viewing on a Kindle, open the Mobi file. If you are viewing on any other eReader device, use the ePub file. An email will be sent to you with instructions on how to download your eBook.






How Do I Purchase an eBook?

You can browse CertaBooks.com’s extensive selection of Christian eBooks the same way that you would browse for any other product on the CertaBooks.com website.

When you’ve made your selection, click the “Add to Cart” link. This will allow you to use our standard checkout process. When you finish, any physical products you’ve ordered will be shipped normally, and you will be able to download a digital copy of the book you have purchased. An email will be sent to you with instructions on how to download your eBook.






Use the form below to contact us with any question or idea!


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